Shipment will be made within 48 hours of payment, Monday through Friday. We do not ship on weekends. Items ordered over the weekend will be shipped out on Mondays.

BACK ORDERS: Periodically an item may be back-ordered. If that is the case, we will ship in stock items ordered  and include a note telling you of the back order. If you only have 1 item on order we will either call or email you and update you. You have the option of canceling the item or changing to another item. Please email us if you would like to do either of these. If we do not hear from you we assume you will wait for the item to back in stock.

DISCONTINUED ITEMS: Occasionally an item may be discontinued and not available. We try hard to keep our website updated to reflect these changes, but sometimes it is out of our control. If an item is no longer available, we will email you and you have the option of cancelling the order or selecting another item. Any difference in pricing will either be billed or credited to you. 

Shipping and Handling: Due to the increase from the Postal Service we will be shipping with UPS. Standard shipping is Ground. You can choose to upgrade to 3 day or 2 day. 
    UPS: Shipping charges are from the UPS Store. We try to do combined shipping on orders, however occassionally there is a back order and it will need to be shipped seperately. Combined shipping uses the UPS rate plus $1 per item to cover larger packages based on UPS specs.  
    Items are insured for the valued amount. Delivery time is 3 - 6 days depending on your location. UPS items are trackable along the delivery route. If you have a Post Office Box address UPS will not deliver to you so your items will be shipped Priority Mail.
OVERSEAS SHIPPING:      Due to cost with UPS we ship through the post office. Items are not insured because once the package leaves the US it is no longer covered by the Post Office for insurance. 
OVERSEAS SHIPPING CHARGES:  Even with shipping with the Post Office, it is very expensive to ship overseas. I suggest you order a number of items at one time to make it worth the shipping cost. THE WEBSITE IS SET UP TO CHARGE FOR US SHIPMENTS ONLY. THE CHARGES WILL ONLY SHOW UP FOR US SHIPMENT. YOU WILL BE CHARGED FOR THE ACTUAL COST OF SHIPPING AFTER THE PACKAGE IS SHIPPED. USUALLY SHIPPING TO UK IS AROUND $27 US BUT IT COULD BE MORE.
RUSH: Items that are needed within 2-3 days will need to use UPS 3 day select method. US ONLY. DOES NOT APPLY TO CUSTOM PINS.
RETURNS: Returns are accepted within 7 days of purchase. Customer must send an E-mail about the return of the item(s) within 1 day of receiving the item. Items must be in the original condition, not worn or altered. We will issue a refund via PayPal, Visa or MasterCard or we credit the amount towards an exchange on another item.

Refunds of Shipping and Insurance costs: If the item you are returning, is for exchange due to our error we will pay shipping costs. For other returns, shipping is not refunded or return postage not paid. Your refund will be made when your returned items are received. You will receive refunds via Paypal, Visa or MasterCard. 

Warranty: 30 Day Guarantee Policy:
We examine all the merchandise for quality, and we do a visual on the Custom Word Pins, but due to packaging do not check the clasp. We try our best to provide quality products to our customers. All our merchandise is guaranteed for a 30-day period. 
  Items Shipped: Notify us immediately of damaged, missing or incorrect merchandise as soon as you receive it. Diamond Diva Designs will ship replacement items to you as soon as we receive the damaged or incorrect items back. Incorrect items will be shipped as soon possible. Sometime back orders do happen and your invoice or packing list will indicate if this is the case. If an item is discontinued a credit will be issued, or you will be contacted about a substitution.

General Policy: We guarantee all of merchandise for 30 days from either the date of shipping or date purchase if bought at a convention. We recommend you read the Care Instructions for Rhinestone Jewelry to help ensure that your jewelry maintains its looks. We will replace an item if possible, do a merchandise credit towards another item or refund the price of your item (not including shipping fees) if your item breaks within the first 30 days.

Custom Pins: We guarantee our custom pins for 30 days from date of shipping. If there is a defect in a custom pin it will show up immediately. We will replace any item that is incorrect due to our error until it is correct. Errors in spelling are the responsibility of the customer. Make sure when you email us that the spelling is correct. If it is not, it is your responsibility to contact us immediately to make the correction. We do not guarantee after 30 days due to user wear and treatment of the item. We suggest you read the Care info page and be aware the custom pins are made well, however they are not made of solid gold and therefore are more fragile than "real" jewelry. Be careful in handling the pins and not squeezing letters to hard, or getting them snagged on clothing.  IF THE CLASP IS LOOSE AND DOES NOT STAY CLOSED, SQUEEZE THE SIDES OF THE ROTATING PORTION TOGETHER TO PUT MORE PRESSURE ON THE INTERIOR ROTATING PIECE. THIS WILL MAKE THE PIECE HAVE LESS MOVEMENT AND WILL STAY CLOSED BETTER.  USE TWEEZERS OR NEEDLE NOSE PLIERS.

Notify us immediately of damage by calling Diamond Diva Designs (706)346-1688 or emailing diamonddivadesigns@yahoo.com. Carefully repackage the damaged item and send it back to us.  We cannot replace the item until we receive the item back.  All damaged items must be returned within 10 days of notice of breakage.

Damaged Items should be shipped to:

Diamond Diva Designs
3 Central Plaza #167
Rome, GA 30161

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